Privacy Policy & Terms of Service
Privacy Policy
Central Valley Mental Health
Last updated: March 31, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law may protect You. We use Personal Data to provide, maintain, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
Account means a unique account created for You to access our Service or parts of our Service.
Company means refers to Central Valley Mental Health (also referred to as “the Company,” “We,” “Us,” or “Our”).
Cookies means small files placed on Your computer, mobile device, or other device by a website, containing details of Your browsing history on that website among its many uses.
Country means California, United States.
Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service means the Website and related online services operated by Central Valley Mental Health.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Third-party Social Media Service means any website or social network through which a User can log in or create an account to use the Service.
Usage Data means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
Website means the Central Valley Mental Health website and related digital properties.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that may be used to contact or identify You. This information may include email address, first and last name, phone number, mailing address, city, state, ZIP or postal code, and Usage Data.
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your device Internet Protocol address (for example, IP address), browser type, browser version, pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company may allow You to create an account and log in to use the Service through third-party social media services such as Google, Facebook, or X (formerly Twitter). If You decide to register through or otherwise grant access through a third-party social media service, We may collect Personal Data already associated with that account, such as Your name, email address, activities, or contact list.
You may also have the option of sharing additional information through Your third-party social media account. If You choose to provide such information, You give the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies may include beacons, tags, and scripts used to collect and track information and to improve and analyze Our Service.
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Flash Cookies. Certain features of our Service may use local stored objects to collect and store information about Your preferences or activity on Our Service.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company to count users who have visited pages or opened an email and for related website statistics.
Cookies may be persistent or session based. We use necessary, notice acceptance, and functionality cookies to operate the Website and improve Your experience.
Use of Your Personal Data
- To provide and maintain our Service, including monitoring usage of our Service.
- To manage Your Account and registration as a user of the Service.
- For the performance of a contract, including the development, compliance, and undertaking of services You request from Us.
- To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, service information, or security notices when necessary or reasonable.
- To provide news, special offers, and general information about services and events similar to those You have already inquired about, unless You opt out.
- To manage and respond to Your requests.
- For business transfers, such as evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or similar transaction.
- For other purposes such as data analysis, identifying usage trends, evaluating promotional campaign effectiveness, and improving our Service, services, marketing, and user experience. We may share Your personal information in the following situations:
- With Service Providers to monitor and analyze the use of our Service or to contact You.
- For business transfers in connection with or during negotiations of any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
- With affiliates, in which case We will require those affiliates to honor this Privacy Policy.
- With business partners to offer You certain products, services, or promotions.
- With other users when You share personal information in public areas or interact through a Third-Party Social Media Service.
- With Your consent for any other purpose.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as necessary for the purposes described in this Privacy Policy. We may retain and use Personal Data to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period except when needed for security, functionality, or legal reasons.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company operating offices and in other locations where the parties involved in processing are located. This means Your information may be transferred to and maintained on computers located outside Your state, province, country, or other governmental jurisdiction, where data protection laws may differ.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take reasonably necessary steps to ensure Your data is treated securely and in accordance with this Privacy Policy.
Disclosure of Your Personal Data
Business Transactions. If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before such transfer and before it becomes subject to a different Privacy Policy.
Law Enforcement. Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities.
Other Legal Requirements. The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend Company rights or property, prevent or investigate possible wrongdoing, protect the safety of users or the public, or protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and believe Your child has provided Personal Data, please contact Us. If We become aware that We have collected Personal Data from a child under 13 without appropriate consent, We will take steps to remove that information from Our servers.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and by updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes become effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us using the information below:
Central Valley Mental Health
Phone: 559-796-0001
Email: Info@cvmh.org
This Privacy Policy is provided for general informational purposes for website visitors and users of Central Valley Mental Health online services. It is not intended as legal advice.
Terms of Service
Central Valley Mental Health
Last updated: March 31, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, pages, and online services owned or controlled by Central Valley Mental Health (“Company,” “we,” “our,” or “us”). These Terms apply to our website and online services that link to these Terms (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.
Healthcare Disclaimer (Read First)
The Site provides general educational and informational content only. It is not medical advice, diagnosis, or treatment and does not create a clinician-patient relationship.
Do not use this Site for emergencies. If you are in crisis or considering harm to yourself or others, call 911, go to the nearest emergency room, or call or text 988 Suicide & Crisis Lifeline.
1. Eligibility and Geographic Scope
You may use the Site only if you are at least 13 years old. If you are under 18, you may use the Site only with a parent or legal guardian. The Site is intended for users located in the United States.
2. No Medical Advice; No Clinician-Patient Relationship
Content on the Site – including articles, blogs, FAQs, and messages – is not a substitute for professional clinical judgment.
Using the Site, submitting forms, sending emails, or requesting an appointment does not establish a clinician-patient relationship. A relationship is created only after intake and consent processes are completed.
3. Do Not Send Protected Health Information (PHI)
Do not submit sensitive or confidential health information through website contact forms, chat widgets, SMS messages, social media, or email. These channels may not be secure. If you are an established patient, please use the secure patient portal or call our office.
4. Accounts and Security
If you create an account or use a patient portal, you must provide accurate information, keep login credentials secure, promptly notify us of unauthorized use, and you are responsible for activity under your account.
5. Appointments and Payments
If the Site allows appointment requests or payments, insurance information is not a guarantee of coverage. You are responsible for confirming benefits, understanding your financial responsibility, and paying any non-covered charges. Separate financial policies may apply.
6. Communications and SMS Terms
By providing your phone number or email, you consent to receive appointment reminders, confirmations, and administrative communications. Message and data rates may apply.
You may opt out of SMS by replying STOP. Reply HELP for assistance. SMS and email are not secure for PHI. Use the patient portal whenever possible.
7. Acceptable Use
You agree not to violate any law, post harmful or abusive content, attempt to hack or disrupt the Site, use bots or scraping tools, upload malicious code, or misrepresent your identity. We may suspend access for violations.
8. Intellectual Property
All Site content including text, graphics, logos, images, design, and software is owned by Central Valley Mental Health or its licensors and is protected by intellectual property laws. You may use the Site for personal, non-commercial use only.
9. User Content
If you submit feedback or comments, you grant us permission to use that content to operate and improve our services. Do not submit protected health information in public content.
10. Third-Party Links
The Site may link to third-party services. We are not responsible for third-party content, policies, or practices. Your use of third-party services is governed by their own terms and privacy policies.
11. Privacy
Please review our Privacy Policy, HIPAA Statement, and Billing Policy for more information about how we handle personal information and protected health data.
12. Accessibility
We are committed to accessibility. If you need assistance accessing content on the Site, please contact us using the information below.
13. No Warranties
The Site is provided “AS IS” and “AS AVAILABLE” without warranties of any kind. We do not guarantee error-free operation, continuous availability, or security without interruption.
14. Limitation of Liability
To the fullest extent permitted by law, Central Valley Mental Health is not liable for indirect damages, lost data, lost profits, or service interruptions arising from use of the Site. Maximum liability shall not exceed $100.
15. Indemnification
You agree to defend and hold harmless Central Valley Mental Health from claims related to your use of the Site, violation of these Terms, or misuse of services.
16. Governing Law
These Terms are governed by the laws of the State of California. Venue for disputes will be Fresno County, California.
17. Changes to Terms
We may update these Terms at any time. Changes are effective when posted. Continued use of the Site means acceptance of the revised Terms.
18. Termination
We may suspend or terminate access to the Site at any time for violations of these Terms or other lawful reasons.
19. Miscellaneous
These Terms, together with referenced policies, form the entire agreement regarding the Site. If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver.
20. Contact Us
Central Valley Mental Health
Phone: 559-796-0001
Email: Info@cvmh.org
Certified by the State Department of Health Care Services
Certification Number: 20007AN
Expiration Date: 6/30/2027